Returns & Warranty

Last updated: January 2024

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return under the following conditions:

• Items must be returned within 14 calendar days of delivery
• Products must be unused, uninstalled, and in their original packaging
• All labels, tags, and accessories must be intact
• A proof of purchase (order confirmation or invoice) is required
• Items must not have been modified, cut, or altered in any way

How to Return an Item

To initiate a return, follow these steps:

1. Contact us at info@aegisdoor.ae or call +971XXXXXXXXX within 14 days of receiving your order
2. Provide your order number and the reason for return
3. Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved
4. Pack the item securely in its original packaging with the RMA number clearly marked on the outside
5. Arrange return shipping (we can arrange pickup for an additional fee, or you may ship at your own cost)
6. Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days

Non-Returnable Items

The following items cannot be returned:

• Custom-made or custom-finished products
• Items that have been installed or used
• Products that have been cut, modified, or altered
• Special-order items that were ordered specifically for you
• Items purchased as part of a clearance or final sale
• Sealant, adhesive, and other consumable products once opened

Refund Process

Once your return is approved and the item has been received and inspected:

• Credit/Debit Card: Refund will be processed to your original payment method within 5-7 business days
• Bank Transfer: Refund will be processed to your bank account within 7-10 business days
• Cash on Delivery: Refund will be processed via bank transfer to your provided account details
• Shipping charges (if any) are non-refundable unless the return is due to our error

Warranty Information

All products sold by Aegis Door come with a manufacturer warranty. Key warranty details:

• Warranty periods vary by product and brand (typically 1 to 10 years)
• Warranty covers manufacturing defects and material failures under normal use
• Warranty does not cover damage from misuse, improper installation, wear and tear, or environmental factors
• Specific warranty terms are available on individual product pages

Warranty Claims

To make a warranty claim:

1. Contact our support team with your order details and a description of the issue
2. Provide photos or videos showing the defect or issue
3. Our team will assess the claim and coordinate with the manufacturer if needed
4. If the claim is approved, we will arrange a replacement, repair, or refund as appropriate

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide photos of the damage and your order number. We will arrange a replacement or full refund at no additional cost to you.